If there is a problem with web site or vpn connection,
please take the following steps one by one.
1. Web Site Problem A. IE Initialization
1) Internet options - ‘Advanced’ Tab - ‘Reset’ Click - Check 'Delete personal settings' - 'Reset' Click
B. IE Compatibility View settings
1) Click on the gear-like icon or Tools menu
2) Select ‘Compatibility View Settings’
3) Type the SVPN domain name and click on the ‘Add’ button
C. IE 11 Upgrade
[Download]2. VPN Problem A. Disable Proxy settings
1) Internet options - Click 'Connections' Tab - Click 'LAN settings'
2) Turn off 'Proxy server' and 'Use automatic configuration script'
B. Use TLS Function
1) Internet options - Check 'advanced' Tab - 'Security' Use TLS 1.0 / 1.1 / 1.2
C. Add 'Trusted sites'
1) Internet options - Click 'Security' Tab - Click 'Trusted sites' - Click 'Sites'
2) Click 'Add' button after typing '*.samsungvpn.com' in 'Add this website to the zone'
D. Services Function Setting
1) Go to 'Start menu' - 'Search programs and files' - Type "services.msc" - Run 'services'
2) Right click 'Telephony' - Click 'Properties'
3) Go to 'General' Tab - 'Startup type' - Select 'Automatic' and Apply
4) Restart the service and other servies related with it
※ Related Services : Remote Access Auto Connection Manager, Remote Access Connection Manager
5) Setting 'Automatic' and Restart these services for same process 1) ~ 3)
Remote Access Auto Connection Manager / Remote Access Connection Manager
E. Check to use 'Telnet' function
1) Control Panel -> Uninstall a program -> 'Turn Windows Features on or off' Click
2) Turn on 'Telnet Client' , 'Telnet Server'
3) 'Start menu' - Run 'cmd' - Command 'telnet ssl2.samsungvpn.com 443'
※ Please refer The URL address by SVPN location
- Korea : ssl2.samsungvpn.com, pssl2.samsungvpn.com
- Eurasia : eussl2.samsungvpn.com, eupssl2.samsungvpn.com
- America : usssl2.samsungvpn.com, uspssl2.samsungvpn.com
- Southeast Asia : asssl2.samsungvpn.com, aspssl2.samsungvpn.com
- China : cnssl2.samsungvpn.com, cnpssl2.samsungvpn.com
- Southwest Asia : inssl2.samsungvpn.com
※ If PC already have been opened port 443, the cursor will blink with black screen
F. Turn off 'Windows Firewall'
1) Control Panel - System and Security - Windows Firewall - Click 'Turn Windows Firewall on or off'
2) Select Turn off options and click 'OK' button
G. Terminate zombie processes
1) Ctrl + Alt + Delete -> Start Task Manager
2) f5fpc.exe, f5fpclientW.exe Right click -> End Process