FAQ

You can see the 'Forgot your ID or Password?' in main page.

① Click the [Forgot your ID or Password?]

② Check the 'Find Password' button on the left side of the screen.

③ Since then, click the method to find password.

④ Input the personal information.

⑤ If the information you input is correct, new password will be sent to your e-mail.


And then, you are available to log in SVPN web portal
If there is a problem with web site or vpn connection,
please take the following steps one by one.

1. Web Site Problem

  A. IE Initialization
    1) Internet options - ‘Advanced’ Tab - ‘Reset’ Click - Check 'Delete personal settings' - 'Reset' Click

  B. IE Compatibility View settings
    1) Click on the gear-like icon or Tools menu
    2) Select ‘Compatibility View Settings’
    3) Type the SVPN domain name and click on the ‘Add’ button

  C. IE 11 Upgrade
    [Download]

2. VPN Problem

  A. Disable Proxy settings
    1) Internet options - Click 'Connections' Tab - Click 'LAN settings'
    2) Turn off 'Proxy server' and 'Use automatic configuration script'

  B. Use TLS Function
    1) Internet options - Check 'advanced' Tab - 'Security' Use TLS 1.0 / 1.1 / 1.2

  C. Add 'Trusted sites'
    1) Internet options - Click 'Security' Tab - Click 'Trusted sites' - Click 'Sites'
    2) Click 'Add' button after typing '*.samsungvpn.com' in 'Add this website to the zone'

  D. Services Function Setting
    1) Go to 'Start menu' - 'Search programs and files' - Type "services.msc" - Run 'services'
    2) Right click 'Telephony' - Click 'Properties'
    3) Go to 'General' Tab - 'Startup type' - Select 'Automatic' and Apply
    4) Restart the service and other servies related with it
     ※ Related Services : Remote Access Auto Connection Manager, Remote Access Connection Manager
    5) Setting 'Automatic' and Restart these services for same process 1) ~ 3)
      Remote Access Auto Connection Manager / Remote Access Connection Manager

  E. Check to use 'Telnet' function
    1) Control Panel -> Uninstall a program -> 'Turn Windows Features on or off' Click
    2) Turn on 'Telnet Client' , 'Telnet Server'
    3) 'Start menu' - Run 'cmd' - Command 'telnet ssl2.samsungvpn.com 443'
     ※ Please refer The URL address by SVPN location
     - Korea : ssl2.samsungvpn.com, pssl2.samsungvpn.com
     - Eurasia : eussl2.samsungvpn.com, eupssl2.samsungvpn.com
     - America : usssl2.samsungvpn.com, uspssl2.samsungvpn.com
     - Southeast Asia : asssl2.samsungvpn.com, aspssl2.samsungvpn.com
     - China : cnssl2.samsungvpn.com, cnpssl2.samsungvpn.com
     - Southwest Asia : inssl2.samsungvpn.com
      ※ If PC already have been opened port 443, the cursor will blink with black screen

  F. Turn off 'Windows Firewall'
    1) Control Panel - System and Security - Windows Firewall - Click 'Turn Windows Firewall on or off'
    2) Select Turn off options and click 'OK' button

 G. Terminate zombie processes
   1) Ctrl + Alt + Delete -> Start Task Manager
   2) f5fpc.exe, f5fpclientW.exe Right click -> End Process

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If you want to apply for service subscription or extend service period,
please see below for application.

  - SEUK & SEHQ : Knox Portal → GHR-PARTNER → GENERAL AFFAIR > OTHER → SVPN REQUEST
  - SDSA & SDSRA : Knox Portal Home → SmartFlow → General Affair → SVPN Request
  - Samsung C&T (Construction) : Knox Portal Home → IT Helpdesk → IT Security related → SVPN
  - Samsung SDI : Knox Portal Home → Quick Link → IR Center → IT Infra → domestic/overseas SVPN Registration
  - SEA: Portal → RMS → Request → PUMI and Approval Request → HR/GA → SVPN Request
  - SEG: Segplaza → Information Systems → SVPN Registration/Extension